Frequently Asked Questions
Common questions about posting advertisements, getting approved, and using find-a-teacher.com. If you can't find what you're looking for, get in touch through our Contact Us page.
Posting and managing ads
How do I post an ad?
Register for a free account, then go to your Dashboard and choose whether you're posting a class, a teaching-job vacancy, or a service (such as classroom rental or books). Fill in the details and submit — an administrator will review it before it goes live.
How do I edit my ad?
Go to your Dashboard and open "My Advertisements", then choose the ad you want to change. Editing an ad that's already been approved sends it back for review — this keeps every listing accurate, but it does mean the ad won't be visible to the public again until it's been re-approved.
How do I delete my ad?
Open the ad from "My Advertisements" on your Dashboard and choose the delete option there.
Why does my ad say "pending"?
Every advertisement on find-a-teacher.com is checked by a real administrator before it's published — this is what keeps listings genuine, unlike raw classifieds sites. "Pending" just means it's waiting for that review; you'll be able to see its status at any time from "My Advertisements", and you'll see a reason if it's ever rejected so you can fix it and resubmit.
I posted an ad but can't find it on the site. What's wrong?
Most likely it's still pending approval — check its status under "My Advertisements" on your Dashboard. If it says "approved" and you still can't find it, make sure you're searching under the right category and location, or search for your ad's exact title.
I haven't received any responses to my ad. What's wrong?
A few things tend to make a real difference: add a profile picture, write a clear and complete description, and add content in more than one language if you can (English, Sinhala, and Tamil are all supported) so more visitors can understand your ad. Also check that you haven't hidden all of your contact methods — visitors need at least one way to reach you.
Getting contacted
How do students or employers contact me?
Visitors can send you a message directly through your ad, which you'll receive in your Dashboard inbox, or — if you've chosen to show them — see your phone number, WhatsApp number, or other contact details on the ad itself.
Can I hide my phone number from public view?
Yes. Each ad has its own contact-visibility settings, so you can choose per ad whether your phone number, WhatsApp number, or email are shown publicly, or whether visitors can only reach you through the messaging system.
Videos and Banner Advertising
Can I upload a video to my ad?
Yes — from your Dashboard you can upload a short promotional video (up to 2 minutes, 250MB), which is hosted on our YouTube channel. Like other content, it's reviewed before it appears publicly. See our Privacy Policy for details on how video uploads are handled.
What is Banner Advertising?
Banner Advertising lets you pay to promote one of your existing ads in a prominent banner position on the site for a set duration. You can set it up and pay securely through PayPal from the Banner Advertising section of your Dashboard, and track your orders under "My Orders".
Account
I forgot my password. What do I do?
Go to the forgot password page and enter your email address — we'll send you a link to set a new one. If the email doesn't arrive within a few minutes, check your spam or junk folder, and make sure you're using the same email address you registered with.
How do I change my account details?
Go to your Dashboard and open "My Account" to update your name, contact details, and profile picture, or to change your password.
Can I delete my account?
Yes, at any time, from your profile settings. Deleting your account removes it and its advertisements from the platform.